Cancellation policy

Right of withdrawal for e-books or digital contents

When ordering an eBook, mp3 or online access, you have given your consent to the immediate performance of the service by downloading and thereby waived your statutory right of revocation. Since we are legally obligated to instruct you nevertheless about the legal right of revocation, you find the necessary instruction in the following:

Revocation instruction

Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:

Right of withdrawal

You have the right to revoke this contract within 14 days without giving reasons

The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must give us:

Christa Fossati
C/Berganti
17220 Sant Feliu de Guixols
Girona
Spanien

E-Mail

inform us by means of a clear statement (e.g. e-mail) about your decision to revoke this contract.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of withdrawal

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within 14 days of the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse refunds until we have received the goods back or until you provide evidence that you have returned the goods, whichever is earlier.

End of the cancellation policy

Dispute Settlement

The European Commission provides an Online Dispute Resolution Platform (OS): https://ec.europa.eu/consumers/odr.

Find our E-Mail in the Legal Notice.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Find the information here.

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